Frequently asked questions
Straight answers, sourced from the product docs. If something is still unclear, contact us.
Getting Started
What is QRakshak?
QRakshak is a safety-first QR platform. A QR code on a vehicle, a bag, or carried by a person opens a public page that a helper can use to reach the family or call for help.
Do I need the app to scan a QR?
No. Scanning a QR opens a mobile browser page with the masked contact and emergency actions. Helpers never need to install anything.
Which languages are supported?
The app targets five languages: Hindi, English, Bengali, Tamil and Marathi, with Hindi and English as fallbacks.
Activation
How do I activate a QR?
Open the activation link, set your PIN, and add the owner details. There is no OTP or email verification step.
What is the PIN for?
The PIN protects owner actions such as editing details or transferring a QR. The helper page stays public and never asks a scanner to log in.
Can I update my details after activation?
Yes. Owner details can be updated from the dashboard at any time.
Emergency
What happens when someone scans a QR in an emergency?
The finder sees a masked view with a one-tap masked call to family and a 112 dial intent. The owner’s full details are not exposed by default.
Does QRakshak call 112 automatically?
No. We provide a 112 dial intent: the phone dialer opens and the person decides whether to call. We do not auto-dial emergency services.
Is emergency help behind a paywall?
No. Family alerts, the 112 dial intent and the helper masked view are always free on every plan.
Privacy & Security
Is my phone number visible to anyone who scans?
No. Masking is mandatory. In the woman-safety category the number is never exposed, and calls are bridged through a masked number.
What data do you collect?
Email, name, phone, a hashed PIN, QR scan events, and approximate location only when you choose to share it. There is no background location and no access to your contacts.
How long is my data kept?
Audit logs are kept for 180 days. Account deletion requests are processed within 30 days. The Privacy Policy has the full detail.
Pricing & Refund
How does pricing work?
It is one-time, per-QR pricing, not a subscription. Final rupee amounts are still being approved, so plans show “Contact for Pricing”.
Can I get a refund?
If a QR was not activated, you can request a full refund within 7 days. After activation there is no proportional refund. See the Refund Policy for the full rules.
Do you offer bulk packs?
Yes — Starter, Family, Society, Dealer and Distributor packs. Per-unit prices are being finalised, so contact us for a quote.
Categories
Which categories are available?
Vehicle (car and bike), Child, Elderly, Woman and Luggage.
What is the difference between the categories?
Each category stores different fields and has a different default helper view. Child and elderly include guardian or medical information, woman safety keeps the phone number hidden, and luggage shares only item details.
Can one QR cover more than one person or item?
Version 1 supports one category per QR, so use a separate QR for each person or item.
Still need help?
If your question is not answered here, send us a message and we will get back to you.
Contact us